Due to security concerns, we (Mentorloop staff) or you (Program Coordinators) are not permitted to change a participant’s email address once they have confirmed their invite and created a Mentorloop account. This is by design, so that a Program Coordinator can’t change a participants email address to their own and gain access to their account and view their private loop.
If a participant needs to update their email, we recommend sending this 'Update your email' article.
Please reach out to Mentorloop Support (firstname.lastname@example.org) if you are still having trouble.
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