Program Coordinators

Welcome Message

New sign ups welcome message

Written by Mary O'Regan
Updated over a week ago

User guide for Program Coordinators

A handy user guide

Written by Heidi Holmes
Updated over a week ago

User Guide for Program Marketing and Recruitment

A helpful guide to effectively promote your new program!

Written by Janina Balatbat
Updated over a week ago

Dashboard Introduction Message

Add an additional message for your participants in their Dashboards

Written by Janina Balatbat
Updated over a week ago

Recommended Reading

How to customise the reading resources for your participants

Written by Janina Balatbat
Updated over a week ago

Program Setting

Everything you need to know about the Settings page!

Written by Janina Balatbat
Updated over a week ago

How the Participant tab works

How to manage your mentoring program participants

Written by Heidi Holmes
Updated over a week ago

How to invite participants to your program

Written by Janina Balatbat
Updated over a week ago

How to preview your Sign Up Form as a Program Coordinator

You can preview via the Settings tab

Written by Heidi Holmes
Updated over a week ago

How to remove (and re-add) a participant

Steps to remove a mentor/mentee from your program

Written by Heidi Holmes
Updated over a week ago

How to close your Sign Up form for new applicants

How to close intake for your mentoring program

Written by Heidi Holmes
Updated over a week ago

Closing loops

How to close an active loop via Manage your program

Written by Janina Balatbat
Updated over a week ago

Mentorloop's System Emails

Automatic emails sent by the Mentorloop platform, to help manage your program!

Written by Georgia Pascoe
Updated over a week ago

How to communicate with your participants

Reaching your mentees and mentors.

Written by Heidi Holmes
Updated over a week ago

Video Conferencing

How to enable video conferencing as a Program Coordinator

Written by Janina Balatbat
Updated over a week ago

What are Nudges?

Learn more about our automated content track.

Written by Heidi Holmes
Updated over a week ago

Smart Matching

Some common questions on the Smart Match feature and how it works!

Written by Heidi Holmes
Updated this week

Dealing with uneven numbers

What to do if there are too many mentees compared to mentees

Written by Janina Balatbat
Updated over a week ago

Manual Matching

Learn about the Manual Matching process and everything involved!

Written by Heidi Holmes
Updated this week

Self Matching

Making the most of our self-serve matching system.

Written by Heidi Holmes
Updated this week

How to approve and dismiss draft matches

Written by Heidi Holmes
Updated over a week ago

Group Loop FAQs

How to create group loops

Written by Mary O'Regan
Updated over a week ago

Making participants Available/Unavailable

How to make participants available or unavailable for match requests

Written by Mary O'Regan
Updated over a week ago

How to: Program Management Playbook

A helpful playbook to help communication with your participants!

Written by Janina Balatbat
Updated over a week ago

Milestone FAQS for Program Coordinators

Written by Mary O'Regan
Updated over a week ago

Goals

How do your mentors & Mentees set goals?

Written by Mary O'Regan
Updated over a week ago

Participant actions

What are the actions and how do they work?

Written by Mary O'Regan
Updated over a week ago

How To Create Tags

Tags help program coordinators to easily manage multiple groups of people within the program.

Written by Mary O'Regan
Updated over a week ago

How do I filter my participants?

Making it easy to manage specific groups within your program

Written by Heidi Holmes
Updated over a week ago

Create a Group Meeting

Invite your participants to a meeting, event or webinar in bulk

Written by Mary O'Regan
Updated over a week ago

Sending monthly bulk messages

Keeping a drumbeat of mentoring

Written by Heidi Holmes
Updated over a week ago

Participant Filters: Case Studies

Some common ways to use the filter feature in your Mentorloop dashboard

Written by Heidi Holmes
Updated over a week ago

Edit and Remove Participant Tags

How to edit and remove tags

Written by Mary O'Regan
Updated over a week ago

An Overview on Reporting

Written by Janina Balatbat
Updated over a week ago

Survey Workflow

What surveys go out to my participants?

Written by Mary O'Regan
Updated over a week ago

Sentiment Dashboard FAQs

Real-time, actionable insight into your mentoring program’s success.

Written by Mary O'Regan
Updated over a week ago

How to export data from your program

In-depth insight via csv downloads

Written by Heidi Holmes
Updated over a week ago

Refer A Friend

Mentors and Mentees can help with program recruitment and growth, naturally.

Written by Georgia Pascoe
Updated over a week ago

Privacy for participants of Slack in Mentorloop

Written by Janina Balatbat
Updated over a week ago

Microsoft Teams "Needs admin approval"

If you are connecting your Microsoft Teams account to Mentorloop and see "Needs admin approval", this is the page for you.

Written by Tracy Powell
Updated over a week ago

Privacy for participants of calendar integrations in Mentorloop

Written by Janina Balatbat
Updated over a week ago

Single sign-on with Mentorloop

Written by Tracy Powell
Updated over a week ago

What's the difference between an Admin and a Program Coordinator?

Understanding the two management role types

Written by Heidi Holmes
Updated over a week ago

Mentorloop minimum IT requirements

IT requirements for using Mentorloop, like browser support and other considerations

Written by Tracy Powell
Updated over a week ago

Privacy for participants of Microsoft Teams in Mentorloop

Written by Marina Sancho
Updated over a week ago

What domains should my IT team allow?

Help ensure our emails don't end up marked as spam and your participants can view our pages

Written by Heidi Holmes
Updated over a week ago

Can I see inside conversation Loops?

Explaining the privacy settings of Mentorloop discussion.

Written by Heidi Holmes
Updated over a week ago

InfoSec and IT documentation

Everything you and your IT team need to know about privacy, security, and data handling at Mentorloop.

Written by Tracy Powell
Updated over a week ago

Changing a Program Coordinator

How to swap who is managing your mentoring program

Written by Heidi Holmes
Updated over a week ago

Configure Mentorloop as an Enterprise Application in Microsoft Azure Active Directory

Enable SSO in Mentorloop by integrating with your organisation’s Azure Active Directory.

Written by Emily Ryan
Updated over a week ago

Integrate Mentorloop with Okta via SAML 2.0

Enabling SSO in Mentorloop by integrating with your organisation’s Okta account.

Written by Emily Ryan
Updated this week

I can't change a Participant's email address

How to diagnose

Written by Heidi Holmes
Updated over a week ago